An important message regarding product availability
Eukanuba has experienced incredible growth in demand for our products at a time when a broader global crisis is putting additional strain on all of us. And while we have made a number of improvements, we recognize that we are still not back to providing the kind of service levels and product predictability we know you expect.
We’ve taken important actions such as substantial investment in production capability, but like many manufacturers in almost every industry, we are still feeling the effects of global supply chain constraints that fall outside of our control. Nevertheless, we’re working with our manufacturing facilities, our distributors, retailers and pet professionals to do the best we can for you and your pets in these trying circumstances.
We will continue prioritizing the diets we believe are most critical to pets for the time being, and as a result you may continue to experience intermittent purchasing issues on certain products in the near term. However, please be assured that the Eukanuba team is focused on the health and wellbeing of your pet, and despite ongoing challenges, we are available and ready to help provide the best possible advice for your pet as we collectively navigate this unique period. Please feel free to contact our Consumer Care team via Live Chat or through our Webform on the Contact Us page.